UI/UX Design
The Internal Revenue Service (IRS) Office of Online Services (OLS) plays a crucial role in the success of the IRS mission and its modernization and transformation initiatives. As the service provider to millions of taxpayers, the IRS must adapt to the rapidly changing environment, where taxpayer, employee, and regulatory directions shift. To achieve its ambitious goals in digital transformation, the IRS must ensure that all taxpayers can find and use the tools provided to them. Therefore, strong user experience design is essential.
The Office of Online Services needs an experienced digital agency that could provide human-centered design and research. The agency must have subject matter experts with years of successful experience in user experience, customer research, and user interface design to ensure that the IRS achieves its digital transformation goals.
BLN24 provides the IRS Office of Online Services with research, design, and prototyping activities. The services provided by the partnership include, but are not limited to, leading the definition of user experience (UX) throughout the product lifecycle, developing and presenting design ideas, designing user interaction models, workflows, and user interfaces, defining the user model and user interface for new and existing products and features, and gauging the usability of new and existing products to make constructive suggestions for change.
BLN24 provides OLS with the expertise, knowledge, and skills to improve its digital services. By ensuring high standards of usability, consistency, and clarity in design. Our partnership has made it easier for taxpayers to find and use the tools provided by the IRS achieving the agency's ambitious goals in digital transformation.
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